Agenda

  • 8:00  

    Registration open

  • 9:00  

    Workshops

    • How to deliver a Great customer experience: making it easy to do the right thing

    • Following the cookie trail: from following to driving consumer journeys

    • Organic integration of commercial partners on social

    • Plan, Create, Amplify: Unleashing The Power of Social Publishing

    • Eelco Roos

      Harnessing Instagram to take brands to the next level

    • To Be Announced

    • Storytelling with video: how to avoid being irrelevant

  • 12:00

    Lunch

  • 14:00

    Workshops

    • Content Factory Workshop

    • NATO’s Digital Outreach: Creating A Global Conversation

    • Jill Saydam

      Channel Hopping: Your Essential Primer to Effective Video in Social Channels

    • Localization of Global Digital & Social Media Strategies

    • Embracing the future of social and meeting the changing needs of their audience

    • The evolution of Omni Channel Customer Interaction Centres

    • Experience Watson Analytics hands-on! Your secret weapon to better insights!

  • 18:00

    Networking Party

  • 8:00  

    Breakfast & Networking

  • 9:00  

    Jan Rezab & Robert Lang

  • 10:00

    Questions & Answers

  • 10:10

    Reggie Bradford

  • 10:25

    Lawrence Yu

  • 10:40

    Panel Discussion moderated by Robert Lang

  • 11:00

    Coffee Break

  • 11:30

    Gert Wim Ter Haar

  • 11:45

    Luca Deplano

  • 12:00

    Jim Edwards

  • 12:10

    Panel Discussion moderated by Jan Rezab

  • 12:20

    Dan Mazei

  • 12:35

    Borja Castresana

  • 12:50

    Simon Cowart & Eva Liba

  • 13:10

    Panel Discussion moderated by Emma Gannon

  • 13:30

    Lunch

  • 14:30

    Julien Jalouzet

  • 14:45

    Paul Moore

  • 15:00

    Jordan David & Hassan S. Ali

  • 15:15

    Panel Discussion moderated by Justin Lafferty

  • 15:35

    Olivier Robert-Murphy

  • 15:55

    Dom Smales

  • 16:10

    Panel Discussion with Alfie Deyes moderated by Jim Edwards

  • 16:30

    Coffee Break

  • 17:00

    Veronica McGregor

  • 17:15

    Anousheh Ansari

  • 17:30

    Pavel Turek

  • 17:45

    Panel Discussion moderated by Ben Maher

  • 18:00

    Dinner

  • 19:00

    Awards Ceremony

  • 20:30

    After Party

  • 22:00

    It's a wrap

  • 8:00  

    Registration open

  • 9:00  

    Workshops

    • Content Factory Workshop

    • NATO’s Digital Outreach: Creating A Global Conversation

    • Ryan Bell

      A Live Video Vortex Workshop - Adding Periscope to Your Arsenal

    • The Social Media Customer Journey

    • Localization of Global Digital & Social Media Strategies

    • Content, Scale, Distribution - How to crack the code for content and influencer marketing success

    • Paula Coop McCrory

      The Importance of Visual Storytelling

  • 12:00

    Lunch

  • 14:00

    Workshops

    • How to deliver a Great customer experience: making it easy to do the right thing

    • Plan, Create, Distribute: Unleashing The Power of Social Publishing

    • Organic integration of commercial partners on social

    • To be Announced

    • Storytelling with video: how to avoid being irrelevant

    • How news corporations can keep their viewers engaged in the age of social media

    • Set Ready Go - Implementing Social Customer Service

  • 18:00

    Closing Party

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